Sansa:
Here are a few troubleshooting items that can help.
![](https://storage.googleapis.com/smpcbucket/pub/img/box15.png)
It is hard to debug on a specific PCs, you should try an other PC.
![](https://storage.googleapis.com/smpcbucket/pub/img/box15.png)
Reboot may help in fixing the problem, by closing any conflicting programs.
![](https://storage.googleapis.com/smpcbucket/pub/img/box15.png)
Any new recent software might conflict with ShowMyPC.
![](https://storage.googleapis.com/smpcbucket/pub/img/box15.png)
Any other use of VNC viewer can conflict with ShowMyPC.
![](https://storage.googleapis.com/smpcbucket/pub/img/box15.png)
Some firewalls or anti-Virus software may block ShowMyPC.